PM Modi will launch two innovative customer centric initiatives of the Reserve Bank of India today at 11 AM via video conferencing. These initiatives are the RBI Retail Direct Scheme and the Reserve Bank – Integrated Ombudsman Scheme.
The RBI Retail Direct Scheme aims to improve retail investors’ access to the government securities market. It gives customers a new way to invest directly in securities issued by the Indian government and state governments. Investors will be able to open and maintain government securities accounts with the RBI online for free.
Click on the link below to watch the event- https://youtu.be/1L3s1FJate0
The Reserve Bank’s Integrated Ombudsman Scheme intends to strengthen the grievance redress system for customer complaints against RBI-regulated firms. The fundamental premise of the scheme is ‘One Nation-One Ombudsman,’ with one portal, one email, and one address for customers to file complaints. Customers will be able to make grievances, provide documents, track status, and provide comments through a single point of contact. A multilingual toll-free number will provide all information on grievance redress and assistance for filing complaints.