Defence Minister Rajnath Singh on Thursday launched an Artificial Intelligence-powered grievance management application in New Delhi. The system was developed by Ministry of Defence with the cooperation of IIT-Kanpur. This is the first Artificial Intelligence-based system developed to improve grievance redressal in the Government. The system can identify repeat complaints or spam automatically. It enables geographical analysis of complaints in a category including analysis of whether the complaint was adequately addressed or not by the concerned office.
Speaking on the occasion, Mr Singh described the application as a product of good governance, which reflects the growing synergy between the Government and academia. He said this initiative is another citizen centric reform of the Government that aims to empower the people at large.
Defence Minister was briefed that this Artificial Intelligence-powered application will automatically handle and analyse the complaints of the people. It will also reduce human intervention, save time and bring more transparency in their disposal.