Secretary, Department of Administrative Reforms and Public Grievances, DAPRG, Indevar Pandey today reviewed COVID-19 Public Grievances with Grievance Officers of Central Ministries and Departments as well as with the State Governments.
During the meeting, he highlighted the policies adopted by the government to ensure time bound grievance redressal in the pandemic times. These include operationalization of a dedicated COVID-19 portal for monitoring citizen grievances related to the pandemic. In the period 30th March, 2020 to 3rd May, 2021 the CPGRAMS portal of DARPG received 1.92 lakh Public Grievance cases of which 1.66 lakh cases have been redressed.
The Secretary urged all Grievance officers to focus on citizen centrality in providing grievance redressal in the pandemic period.