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National News

May 05, 2020

DARPG’s national COVID 19 Public Grievances monitor disposes over 52,000 cases in lase one month

Department of Administrative Reforms and Public Grievances's (DARPG’s) national COVID 19 Public Grievances monitor has disposed over 52,000 cases in the past one month.

The average Grievance Redressal time for Central Government’s COVID 19 Public Grievance cases stands at 1.45 days per grievance.

DARPG has manually analyzed 20,000 cases and feed-back calls were made to ensure citizen satisfaction.

The DARPG had channelized 10,701 COVID-19 public grievance cases to State Governments, which have been successfully redressed.

Minister of State for Personnel, Public Grievances and Pensions,  Dr Jitendra Singh took a comprehensive review of DARPG’s COVID19 Public Grievances Redressal Report for the period March 30 - May 4, 2020 with all States and Union Territories today.

He thanked the officials in the DARPG and the in State Governments for their immense commitment in timely redressal of COVID 19 Public Grievances.

Dr. Singh said that the redressal of public grievances has risen from 2 lakh to nearly 20 lakh cases from 2014 to 20.

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